Frequently Asked Questions
Do you offer wholesale or bulk pricing?
I offer both bulk and wholesale pricing. Simply contact me. If I can confirm your business and employment, you will receive my wholesale rate. Bulk pricing depends on the item and number ordered at one time.
How do I care for your surfaces?
Lightly applied alcohol-based cleaners work best on my epoxy, acrylic, and urethane surfaces.
Do you take custom orders?
Yes. Contact me directly to place a custom order. You will be involved in the preparation as well as informed about each step of the process.
Do you offer lower prices on your items?
I do offer economy options on many pattern options. I will usually provide that number with your quote. Please be aware that I do not guarantee economy options for the ten-year period that I guarantee my epoxy tops for.
Do you offer special pricing for contractors/interior designers/property managers?
Yes. I offer the same wholesale pricing for contractors, interior designers, and property managers who manage multiple properties full-time. Simply contact me. If I can confirm your business and employment, you will receive my contractor rate, and I will keep your information on file.
Are you available to deliver or install?
Yes. I am available for deliveries and installations in and around Warner Robins, GA. I am available to deliver elsewhere depending on the size of your custom piece. In some cases, it may cost you less if I deliver and install than it will to have your piece shipped.
Are your epoxy surfaces durable?
Yes. My epoxy surfaces are scratch-resistant, heat-resistant, and waterproof. I have tested them under 3/4-tons of pressure; that’s 1,500 lbs sitting on top of the surface without causing it to crack or sag. These surfaces are perfect for countertops and floors, and I may be available to pour on-site depending on your location.
My epoxy surfaces are
-scratch resistant
-heat resistant
-water resistant
– guaranteed for ten years
What if I damage my epoxy surfaces?
I am available for local repairs near Warner Robins, GA. For non-local repairs, I need to charge extra for the trip, shipping, or provide you with repair instructions. Simply contact me.
What if I don’t like what I receive?
When doing custom work, there is always the possibility that you’ll receive what you order and it won’t be quite what you expected. I offer both returns and exchanges on all my crafts (even personalized ones). But, more importantly, I offer to work hard to get you something you like. If I craft a custom order for you, and you don’t like what you receive, Just contact me. Even if it is exactly what you ordered, I will recraft something you love.
*limitations apply
What are your production or turnaround times?
For made-to-order epoxy tops, I am typically 3-4 weeks out on production times. Quality work takes time, and I put the extra time in to quality check each piece and be sure that the epoxy is fully cured before sending it. Some tops may take more or less time depending on my current workload and unforeseen challenges that always accompany custom, made-to-order work.
I do offer expedited production for an additional 25%. This option moves your order to the front of my production queue and is a perfect option if you have a deadline.